About the Role:

As a Technical Operations Engineer within Google’s IT Support Technician team, you’ll play a key role in keeping Google running smoothly. You’ll provide technical support and IT operations guidance to internal teams, helping troubleshoot complex Linux-based issues, optimizing workflows, and driving long-term efficiency.

Your focus will be on delivering proactive solutions, streamlining support processes, and contributing to cross-functional initiatives. If you're passionate about tech support, love solving problems, and want to work with some of the best minds in the world, this is your chance.

About the Team:

You’ll be working within the Platforms and Devices team—responsible for building seamless, high-performance computing experiences across Google’s software platforms, mobile and desktop environments, and first-party hardware devices. This group is at the forefront of integrating AI with software and hardware to create truly innovative tools and services.

Key Responsibilities:

• Offer remote and on-site technical support for engineers across platforms and tools.
• Perform deep-dive root cause analysis and resolve IT-related technical issues.
• Collaborate with peers, vendors, and other support teams to improve processes and resolve technical challenges quickly.
• Build and maintain automation scripts and tools to optimize workflows.
• Lead and manage IT technical projects from planning through delivery.
• Evaluate and report the business impact of your technical projects with data-driven insights.

Key Technical Skills:

Linux, IT operations, troubleshooting, networking, scripting, automation, technical support, customer support, root cause analysis, Google Cloud Platform (GCP), high-performance computing (HPC)

Requirements:

Minimum Qualifications:

• Bachelor’s degree in Computer Science or a related technical field, or equivalent practical experience.
• At least 1 year of hands-on experience in IT operations, Linux troubleshooting, networking, or technical support.

Preferred Qualifications:

• Familiarity with Google Cloud Platform (GCP).
• Exposure to high-performance computing (HPC) tools and infrastructure.
• Ability to understand technical workflows, identify pain points, and propose improvements.
• Strong communication skills and a customer-first mindset.

This role is a fantastic opportunity for someone looking to grow their career in technical operations at one of the most innovative companies in the world. If you enjoy solving problems, automating systems, and making people’s lives easier through technology, apply today!